Due to the ongoing pandemic, it is challenging to assemble hundreds of students in a room with a team of onsite proctors. As a result, educational institutions had to replace pen and paper exams with online proctored examinations to ensure continuity during these uncertain times. However, with thousands of universities switching to online education, data security concerns still prevail, notably during online test-taking. Hence, we would like to pan out how Proctortrack, online proctoring software, is safe to use and meets students’ privacy and security needs.
How does Proctortrack safeguard student’s data?
Proctortrack by Verificient is a testing solution that provides identity verification and online proctoring services. Furthermore, Proctortrack safeguards your information from malware, viruses, theft, data breaches, destruction, misuse, disclosure, and unauthorized access. Here’s a clear insight into what happens to your data when using Proctortrack.
Why we collect your data and what do we do with it?
We temporarily collect, process, encrypt, and hold student data as authorized by the educational institution/agency, teacher, or the parent/student. In fact, it automatically gets deleted from our secured servers 90 days after the final course submission date.
Why we collect your personal information?
We collect Personal Information (as per the requirements set by your Test Provider) after receiving consent from you, the user, such as when you:
- Launch the Services from your learning management system;
- Register for and/or login to the Platform; request customer support, a demo, or more information;
- Communicate with us via email or social media sites;
- Provide biometric data, including onboarding to the Services, creating your identity profile, or taking a test using our Services.
While we understand that in this digital era, where we all are prone to cybersecurity risks, we must be on the alert when using technologies, even more so in the current situation. Hence, we’d like to address some of the privacy concerns that you may have.
Common doubts about Proctortrack debunked
- Proctortrack does not collect and store credit card information – Certain Test Sponsors may require test takers to make proctoring payments themselves. “Stripe” is used as a third party payment gateway. Credit card information and address will be needed to complete the payment process (only if you are required to make payments directly to us).
- Date of Birth (DOB) records is not collected and stored. With certain Test Sponsors DOB may be required only for verification purposes during registration.
- Keystroke data is not collected and stored. We may only detect and restrict certain keystrokes to facilitate the test requirements.
- We don’t use or disclose student information collected through an educational service to sell, market, or advertise.
- Most importantly, we don’t retain student personal information beyond the period (typically 90 days) required to support the authorized educational/school purposes or as authorized by the parent/student.
Proctortrack’s commitment to data protection
Proctortrack complies with international privacy regulations and laws and adheres to the current industry standards, ensuring complete safety. It is registered with TRUSTe, TrustedSite, McAfree, Norton by Symantec. Also, Proctortrack ensures that user’s privacy gets protected and strictly adhere to the provisions of:
- The Health Insurance Portability and Accountability Act (HIPAA)
- Family Educational Rights and Privacy Act of 1974 (FERPA)
- General Data Protection Regulation (GDPR)
- SOC 2 Type 2