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Proctortrack by Verificient, detected a security incident on October 13th, 2020 at 3:30pm EST.

Due to the sensitive nature of data privacy and security and to give the highest level of protection to our Clients and Users, we have taken the tough decision to shut down our systems and services, to prevent any unauthorized access, until we can determine whether or not this is a serious incident, and that we have remedied the situation.

Verificient has suspended Proctortrack services on October 14th, 2020 at 6pm EST. We anticipate that this may take a number of days for a thorough security review and an external audit. 

To date, our security team has reviewed the incident and implemented safety measures against the incident and secured any exposures to avoid any further threats or intrusions.  Any test taker attempting to start a Proctortrack test had been shown a notice asking them not to start the proctored test. 

Please contact your Client Service Representative for details. More updates will be provided as our security review continues and progress is made.

Once this is resolved, we will work with you to the best of our ability to get you and your users back on track. We understand that this will cause tremendous difficulty for you and your users and we sincerely apologize for this. 

Thank you in advance for your patience while we work to protect you and your users.

For FAQs related to this incident, please click here